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Refund Policy

REFUND ACTIVITIES


Student Enrolment Fees

Students must advise Gravitex Genesys that they are withdrawing from a course enrolment.

Gravitex Genesys will offer a refund on the following lines

Refund is issued only in case of withdrawals due to unsatisfactory/delayed training delivery on the part of Gravitex Genesys and only upon through investigation and approval from the management.

Gravitex Genesys will offer a suspension or extension at no charge to students under the following circumstances:

By reason/s of proven financial hardship or medical conditions that will extend past the duration of the course enrolled.

Gravitex Genesys will offer refund to students under the following circumstances

Where Gravitex Genesys cancels a subject in which the student has enrolled or where the commencement of the subject or module is postponed for more than four weeks.

Subject Transfers

Students who have enrolled in a course can transfer to another subject to the commencement of the program without penalty. Students who transfer courses to advanced or higher prices will also incur the price of the original course intended to take. Students who change subjects will be ineligible to apply for special consideration based on changing subjects alone.

REFUND PROCESS

Refunds will be done only through the Original Mode of Payment.

Fees for re-exam

There are no charges applicable for the retaking of an assessment. Gravitex Genesys offers 3 free attempts for reassessment which is subject on management approval.

Fees for reissue of certification:

There are no charges for the reissue of a soft copy certificate.

Classroom training

In Case of classroom trainings, workshops, short courses and other course-related activities. If Gravitex Genesys cancels one of these activities, full fees will be refunded.

Note: Gravitex Genesys will not be liable for any other associated costs such as accommodation or travel costs.

Where a corporate/bulk business order cancels a training program or workshop registration prior to commencement cancellation fees may apply (refer to the table below).

Cancellation Period Cancellation Fee
Up to 30 days prior to commencement 25% of total fee
Up to 14 days prior to commencement 50% of total fee
Less than 14 days prior to commencement No refund for cancellation

Provider Default

In the unlikely event that Gravitex Genesys defaults, for unforeseen reasons, and is unable to provide a course of study or continue a course of study, Gravitex Genesys will arrange for students to enrol in a similar course and receive full recognition for any successfully completed units of study already undertaken.

Payment of Refund

Refunds are paid in INR, within 14 business days from the date the student lodges a request with a completed Course Cancellation Request form and with accompanying evidence if applicable.

Enquiries

If you have any enquiries about this policy please contact Gravitex Genesys services team.

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