Total Quality Management Systems Courses in New Delhi

Total Quality Management (TQM) is a management philosophy that emphasizes continuous improvement in all aspects of an organization. TQM is a customer-focused approach that involves all employees in a company in the pursuit of quality and the elimination of waste and defects.

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Total Quality Management

Total Quality Management (TQM) is a management philosophy that emphasizes continuous improvement in all aspects of an organization. TQM is a customer-focused approach that involves all employees in a company in the pursuit of quality and the elimination of waste and defects.

Training Key Features

  • 30+ Tools and analysis templates for project practice
  • Access to E-learning, high-quality module-based content
  • Sample questions for preparation
  • Projects for your practice – Project Scenario, Data, and Analysis
  • Globally Recognized Certifications

Skills Covered

  • Quality Assurance and Quality Control
  • Six sigma methodology in TQM
  • Roles of managers in TQM
  • Roles of customers in TQM
  • Curriculum


      • Understanding TQM
      • The Quality Management System
      • The Quality Movement
      • TQM concept and system
      • The Quality Movement
      • The Cost of Quality (COQ)
      • Historical development
      • Definitions of quality

      • Seven Tools of Quality
      • New Seven Tools – Management Tools
      • Statistical Quality Control
      • Taguchi methods
      • Quality Function Deployment
      • Just in Time (JIT)

      • Customer focus including an overview of Kano model
      • Process Improvement and total involvement
      • Quality management Strategies

      • Contributions of quality gurus (Shewart, Deming, Juran, Crosby, Ishikawa and Taguchi)
      • Zero Defects
      • Kaizen System
      • Poka Yoke (Shingo)

      • Managing key processes, steps in process improvement
      • Measuring process improvements, and performance measures
      • Benchmarking for TQM
      • Quality Management Systems – ISO series
      • Global Quality and International Quality awards – Baldridge, Deming Prize, others
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  • Key concepts
    • 24 hours of instructor-led live interactive sessions
    • Aligned with IASSC BOK (Book of Knowledge)
    • In depth knowledge of DMAIC methodology & various tools and techniques of Lean and Six Sigma.
    • 12 Simulation Projects & Case Studies
    • Lifetime E-Learning portal access with abundant course content & support
  • Career Benefits
    • You will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
    • You will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
    • You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
    • You will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.
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Six Sigma Green Belt Courses
  • Duration 24 hours
  • Language English
  • Certificate: Yes
Six Sigma Green Belt Courses
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